Returns & Exchanges You may return your order, within 30 days, for an exchange or a refund. Here's how: Please Call 1-888-MEDSHOES for return authorization and specific instructions. Note: Worn shoes are not returnable. If the item appears to be defective, please contact us at 1-888-MED-SHOES immediately. We cannot accept exchanges or returns that are scuffed, soiled or worn in any way. So please test drive your new footwear on a carpeted surface. * Special Order Return for Refund/Exchange: will incur a $10 restocking fee per pair. All returns & exchanges should be shipped to: The Clog Shop Returns/Exchanges 61 Middle Neck Road Great Neck, New York 11021